FAQ
Online Sales available 24 hours / 7 days per week.
IS THERE A STORE FRONT?
Online Sales order only, however we do offer Local Pickup available at Checkout.
2003 Perimeter Rd, Greenville, SC 29605 USA
Local Pickup
Monday through Friday
9am to 4pm Except USA Bank Holidays.
Location:
Manuf. & Fulfillment Center
2003 Perimeter Rd. Suite C
Greenville, SC 29605
Phone number: 864 263 7639
DO YOU HAVE THE OPTION OF DIGITAL DOWNLOAD OF STL FILES FOR 3D PRINTING?
YES, DIGITAL STL FILE POLICY: When purchasing STL files of our cookie cutter designs, please note the following terms and conditions. We do not provide any support for 3D printing or troubleshooting related to the printing process. These files are for personal use only and may not be resold, shared, or distributed in any form, including the cutters made from these files. The only permitted use for cutters 3D printed with our files is to sell or gift the decorated cookies made with them; the cutters themselves cannot be sold or given away. Additionally, our designs and STL files may not be modified in any way. By purchasing, you agree to adhere to these terms to protect the integrity and originality of our designs.
The line work from the product listing (SKETCH) can be used as a reference to decorate your cookie when you purchase the cookie cutter and/or STL File.
If you don't find the STL download option in a product listing of a cookie cutter design you want as an STL download please email us to: info@thesweetdesignsshoppe.com to give priority to your request as we are still working on enabling all of our older cookie cutter designs with the STL download option. We will process your request in 2 Business days or less.
See link to option to get a Free Download Rectangle Set Sample ( 5 sizes)
WHAT ARE THE STL FILES RECOMMENDED SETTINGS?
GENERAL RECOMMENDED SETTINGS FOR YOUR 3D PRINTER:
Nozzle Size: 0.40mm nozzle
Slicer settings:
Thin wall setting (off),
Line width: 0.42mm
Print Speed: 30 to 60 mm/s
IS THERE A STUDIO FOR IN-PERSON CLASSES?
Yes, Check our website for the IN-PERSON CLASSES that are currently available.
2003 Perimeter Rd, Ste A, Greenville, SC 29605 USA
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
At Checkout you will see the estimated Delivery Date. This is estimated Delivery Date is based on your shipping method selection and our current processing time. If the carrier has delivery delays it could impact your the delivery date. Shipping Policy link below
CAN I RUSH MY ORDER?
Yes. You have the option to have your order ready before our regular processing time. There is a $20.00 fee to do so and we will process(ship) by the Next Business Day. Link to Rush Fee. This only valid for orders under $200. If you placed your order before you added the Rush Fee, you can always place a new order and just add the Rush Fee in your shopping cart and to ensure you get your order faster contact us via email at info@thesweetdesignsshoppe.com or in a note in the Rush Fee order, to let us know you want your (#order) Rushed.
Keep in the mind that the Estimated Delivery Date at checkout does not consider the Rush Fee Service. The Estimated Delivery Date at checkout is calculated using the current processing time of that day and including the shipping transit time.
BUSINESS DAYS?
Business days are Monday through Friday, excluding Federal USA Holidays. USA Eastern Time Zone.
CAN I COMBINE ORDERS?
If you have an unfulfilled order with us, we may be able to combine your next order. We can only combine a maximum of 1 order to an unfulfilled order, send us an email about your request for more details. email: info@thesweetdesignsshoppe.com
HOW CAN I CANCEL MY ORDER?
You may be able to cancel your order within the first 24 hours of placing your order with a 10% Cancellation fee, If your order has shipped or has been 3D printed you will not be able to cancel it. Items are final sale, no returns allowed. Contact us by email with your request: info@thesweetdesignsshoppe.com
DAMAGED ITEMS:
If you receive a damaged item, please contact me right away to arrange a replacement, email: info@thesweetdesignsshoppe.com . You have 90 days from delivery date to claim damaged or defective product.
Items that are damaged for not following the care instructions or by negligence (failure to use reasonable care, resulting in damage) will not be replaced.
CAN I SWITCH CUTTER SIZES ON MY ORDER?
We do not exchange the size of the cutters once your order has shipped. But if you realize you need a different size while your order is still processing, send us an email at info@thesweetdesignsshoppe.com and we will try to switch the cutter for the one needed.
I ALREADY HAVE ONE CUTTER FROM THE SETS, CAN I EXCHANGE ONE CUTTER IN A SET FOR A DIFFERENT ONE?
Our sets are printed as shown in the page. We can not exchange one cutter in a set for a different one.
IS THERE A SKETCH FOR MY CUTTER?
We do not offer sketches with our cutters. You are always welcome to use the ones we have in our product pages. If there is a sketch of a cutter we don't currently have please email at info@thesweetdesignsshoppe.com us so we can upload it.
CAN I USE YOUR COOKIE DESIGNS AT MY STORE?
Yes, we allow our cookie designs to be used with the purchased cookie cutters.
DO YOU MAKE CUSTOM COOKIE CUTTERS?
We will happily review your idea and see if it feasible to make it into a cookie cutter and if our schedule allows we will let you know the timeline. Keep in mind that the cookie cutter will be available to be purchased by all customers. We don't provide design rights to customers, if your idea is based on a commercial licensed clipart we will purchase the design rights. We do not make cookie cutters of licensed characters or copy the work/designs of other people.
WHY DO I GET AN ERROR AT CHECKOUT OF "TOO MANY ATTEMPTS"?
Is a prevention method for bots to avoid Shopify to be hacked, your browser counts how many times you have visited the site and based on this count they may block your checkout process, to avoid this problem you have 2 options, delete your Browser Cookies and Cache files and try again or use a Private session in your browser so that the old cache/browser files are not used.
Here is a guide on how to do delete the cookies and cache files,
When using I-phone:
https://support.apple.com/en-u
Here is if you are using Android:
https://www.simplehelp.net/20
Here is if you are using Google Chrome:
https://support.google.com/acc
Once you have cleared your browser cookies and cache files your cart might be empty. If you received an email with an abandoned checkout link then you can start from there.
If you would rather not delete your browser cache/files you can place your order via “Incognito” or “Private” sessions in your browser.
Links with instructions for Private browsing.
Here is a link for iphone:
https://support.apple.com/en-u
Here is a link for Android:
https://www.androidpit.com/how