HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
When you are done checking out your order you will see the current processing time. This might vary depending on how many orders we have at the store. So, we encourage you to check the processing time before you make your purchase to ensure your order will be shipped when you need it. The processing time does not include Shipping time.
HOW LONG WILL THE SHIPPING OF MY ORDER TAKE?
It will depend on your shipping service selection.
See Shipping Policy link below
CAN I RUSH MY ORDER?
You have the option to have your order ready before our regular processing time. There is a $20.00 fee to do so. You can find the Rush Fee in our cutter selection or for easier access you can look for it also with our search bar at the top left corner. If you placed your order before you added the Rush Fee, you can always place a new order and just add the Rush Fee in your shopping cart and to ensure you get your order faster contact us via email at firstname.lastname@example.org or in a note in the Rush Fee order, to let us know you want your (#order) Rushed.
CAN I COMBINE ORDERS?
If you have an unfulfilled order with us, we may be able to combine your next order. We can only combine a maximum of 1 order to an unfulfilled order, send us an email about your request for more details. email: email@example.com
HOW CAN I CANCEL MY ORDER?
You may be able to cancel your order within the first 24 hours of placing your order with a 10% Cancellation fee, If your order has shipped or has been 3D printed you will not be able to cancel it. Items are final sale, no returns allowed. Contact us by email with your request: firstname.lastname@example.org
If you receive a damaged item, please contact me right away to arrange a replacement, email: email@example.com . You have 90 days from delivery date to claim damaged or defective product.
Items that are damaged for not following the care instructions or by negligence (failure to use reasonable care, resulting in damage) will not be replaced.
CAN I SWITCH CUTTER SIZES ON MY ORDER?
We do not exchange the size of the cutters once your order has shipped. But if you realize you need a different size while your order is still processing, send us an email at firstname.lastname@example.org and we will try to switch the cutter for the one needed.
I ALREADY HAVE ONE CUTTER FROM THE SETS, CAN I EXCHANGE ONE CUTTER IN A SET FOR A DIFFERENT ONE?
Our sets are printed as shown in the page. We can not exchange one cutter in a set for a different one.
IS THERE A SKETCH FOR MY CUTTER?
We do not offer sketches with our cutters. You are always welcome to use the ones we have in our product pages. If there is a sketch of a cutter we don't currently have please email at email@example.com us so we can upload it.
CAN I USE YOUR COOKIE DESIGNS AT MY STORE?
Yes, we allow our cookie designs to be used with the purchased cookie cutters.
DO YOU MAKE CUSTOM COOKIE CUTTERS?
We will happily review your idea and see if it feasible to make it into a cookie cutter and if our schedule allows we will let you know the timeline. Keep in mind that the cookie cutter will be available to be purchased by all customers. We don't provide design rights to customers, if your idea is based on a commercial licensed clipart we will purchase the design rights. We do not make cookie cutters of licensed characters or copy the work/designs of other people.
WHY DO I GET AN ERROR AT CHECKOUT OF "TOO MANY ATTEMPTS"?
Is a prevention method for bots to avoid Shopify to be hacked, your browser counts how many times you have visited the site and based on this count they may block your checkout process, to avoid this problem you have 2 options, delete your Browser Cookies and Cache files and try again or use a Private session in your browser so that the old cache/browser files are not used.
Here is a guide on how to do delete the cookies and cache files,
When using I-phone:
Here is if you are using Android:
Here is if you are using Google Chrome:
Once you have cleared your browser cookies and cache files your cart might be empty. If you received an email with an abandoned checkout link then you can start from there.
If you would rather not delete your browser cache/files you can place your order via “Incognito” or “Private” sessions in your browser.
Links with instructions for Private browsing.
Here is a link for iphone:
Here is a link for Android: