SHIPPING AND RETURNS
SHIPPING POLICIES
All items are shipped from Greenville, SC. USA
USA Shipments: Items can ship via USPS Ground Advantage, USPS Priority Mail, USPS Priority Express or UPS Services. You will be able to select your shipping method at checkout. USPS & UPS do not work on Sundays or Holidays, shipping times are affected by National Weather and Holiday seasons so take that into consideration when placing your order. Shipping times are an estimate and they do not guarantee shipping times.
International Shipments can ship via UPS only for most countries. To Canada, European Union, United Kingdom, Australia, New Zealand you have the option of selecting UPS or USPS. Shipping payment made in our website are DDU shipments, that means that the Purchaser (Customer) is responsible of any import duties and import fees if applicable. The shipping costs do not include import duties and/or import fees.
If your order is from the European Union and the product value is under 150 euros you have to pay VAT upfront and we will pay the VAT to the EU countries as we have a IOSS VAT registration with the EU, if the product value is over 150 euros you will be responsible to pay the VAT and import duties if applicable.
If you don't see your country as shipping option at checkout please contact us and if possible we can add your country to the approved international shipments.
USPS or UPS are responsible for transit delays, damaged or lost packages during shipping, Feel free to contact us to work with the carriers on the Insurance Claim as applicable.
ORDERING AND RETURN POLICIES
Orders are final sale, returns are not allowed, all orders are custom and we do not hold inventory for cookie cutters. If you have a problem with your order, please contact us right away.
You may be able to cancel your order within the first 24 hours of placing your order with a 10% cancellation fee, If your order has shipped or has been 3D printed you will not be able to cancel it. Items are final sale, no returns allowed.
info@thesweetdesignsshoppe.com